What Information We Collect

When you interact with FileCoreZone, we collect different types of information depending on how you use our platform. Here's what that looks like in practice:

Information You Give Us Directly

This includes anything you enter into our system yourself. When you create an account or use our budgeting tools, you might provide:

• Your name and email address for account creation
• Contact details like phone numbers if you reach out to our support team
• Financial data you input for forecasting purposes, such as income figures, expense categories, or budget allocations
• Business information if you're using our tools for company financial planning
• Payment details when you subscribe to premium features

Information Collected Automatically

Like most online services, our platform gathers some technical information when you visit. This helps us understand how people use FileCoreZone and where we can improve:

• Device information, such as browser type and operating system
• IP addresses and general location data
• How you navigate through our platform and which features you use most
• Time spent on different pages and tools
• Crash reports and error logs that help us fix technical issues

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our services.

Beyond the basics, we use your information to:

• Send account-related notifications, like when your subscription needs renewal or when we update our terms
• Respond to support requests and troubleshoot technical issues you report
• Improve our algorithms and forecasting accuracy based on aggregated usage patterns
• Prevent fraud and maintain platform security
• Comply with legal obligations under Malaysian law, such as tax reporting requirements

If you've opted in, we might also send occasional emails about new features or educational content related to financial planning. You can unsubscribe from these anytime.

Data Storage and Security

We take security seriously because financial information is sensitive by nature. Your data is stored on servers located in secure data centers with multiple layers of protection.

Our Security Measures

• All data transmitted between your device and our servers uses encryption protocols
• Passwords are hashed and never stored in plain text
• Regular security audits and vulnerability assessments
• Access controls that limit who within our organization can view user data
• Automated backup systems to prevent data loss

While we implement strong safeguards, no system is completely immune to security breaches. If something did happen, we'd notify affected users within the timeframes required by Malaysian data protection regulations.

How Long We Keep Your Information

We retain your data for as long as your account remains active. After you close your account, we keep certain information for up to seven years to comply with financial record-keeping requirements in Malaysia. Transaction records and tax-related data fall into this category.

Analytics data that's been anonymized might be kept indefinitely since it can't be traced back to you individually.

Sharing and Third Parties

We don't sell your personal information to marketing companies or data brokers. That said, running a financial platform sometimes requires working with other service providers.

When We Share Information

All third parties we work with are required to maintain confidentiality and use your information only for the specific purposes we've outlined. We vet our partners carefully and include data protection clauses in our contracts.

Legal Requirements

There are situations where we might need to disclose information to comply with the law. This could include responding to court orders, cooperating with tax authorities, or assisting in fraud investigations. We'll only share what's legally required and will notify you unless prohibited from doing so.

Your Privacy Rights

Under Malaysian data protection laws, you have specific rights regarding your personal information. Here's what you can do:

• Correct Inaccurate Information: If any details in your account are wrong or outdated, you can update them directly in your account settings or contact our support team
• Delete Your Account: You have the right to request full deletion of your account and associated data, subject to legal retention requirements
• Withdraw Consent: If you've opted into marketing communications, you can unsubscribe anytime
• Object to Processing: In certain situations, you can object to how we're using your information
• Data Portability: Request your data in a structured format that you can transfer to another service

How to Exercise Your Rights

To make any requests regarding your data, send an email to info@filecorezone.com with "Privacy Request" in the subject line. Include your account email address and specify what you'd like us to do. We'll verify your identity before processing any requests that involve accessing or deleting data.

Most requests are handled within 14 business days. If there's a delay, we'll let you know why and give you an estimated timeline.

Cookies and Tracking

Our platform uses cookies and similar technologies. These are small text files stored on your device that help the site remember your preferences and login status.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality like keeping you logged in and remembering your language preference
• Analytics Cookies: Help us understand which features are most useful and where users encounter problems
• Preference Cookies: Remember settings like dashboard layout or default currency

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how the platform works. Essential cookies are necessary for the service to function, so disabling those would prevent you from using key features.

International Data Transfers

While FileCoreZone primarily operates in Malaysia, some of our service providers might process data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Malaysian standards.

Our cloud infrastructure partners maintain data centers in multiple regions for redundancy and performance. Your data might be processed in Singapore or other Southeast Asian locations that provide adequate data protection levels.

Children's Privacy

FileCoreZone is not intended for individuals under 18 years old. We don't knowingly collect personal information from minors. If we discover that we've inadvertently gathered data from someone under 18, we'll delete it promptly.

Parents or guardians who believe their child has provided information to us should contact our privacy team immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect new features, legal requirements, or changes in how we handle data. When we make significant changes, we'll notify active users via email and display a notice on the platform.

The "Effective Date" at the top of this page shows when the current version came into effect. Previous versions are archived and available upon request if you want to see what changed.

Continuing to use FileCoreZone after a policy update means you accept the new terms. If you don't agree with changes, you can close your account before they take effect.

Automated Decision-Making

Our financial forecasting tools use algorithms to generate predictions and recommendations based on the data you input. These automated processes help identify spending patterns and suggest budget adjustments.

While our algorithms provide useful insights, they don't make binding decisions about your finances. You always have control over your budget choices and can override any suggestions the system makes.

If you have concerns about how our algorithms process your information, you can request a manual review by contacting our support team.